Frequently Asked Questions
Frequently Asked Questions
Have questions? We've got answers! Browse through our most commonly asked questions below.
đ Orders & Shopping
Q: How do I place an order?
A: Simply browse our store, add your favorite items to your cart, and proceed to checkout. Follow the prompts to enter your delivery address and payment details to complete your order.
Q: Can I modify or cancel my order after placing it?
A: We process orders quickly! Please contact us immediately if you need to make changes. We'll do our best to accommodate your request before your order is prepared.
Q: Do I need an account to order?
A: No, you can check out as a guest. However, creating an account lets you track orders, save your details, and enjoy a faster checkout experience.
đ Delivery
Q: How long does delivery take?
A: We offer same-day delivery for orders placed within our daily cutoff time. You can also schedule your order for next-day delivery at checkout.
Q: What is the cutoff time for same-day delivery?
A: Orders must be placed before our daily cutoff time to qualify for same-day delivery. Check the checkout page for the current cutoff time in your area.
Q: How do I track my order?
A: Once your order is on its way, you'll receive a notification with real-time tracking details so you know exactly when to expect your delivery.
Q: Do you deliver to my area?
A: Enter your delivery address at checkout to confirm if we deliver to your location.
âŠī¸ Returns & Refunds
Q: What is your return policy?
A: If there's an issue with your order, please contact us as soon as possible and we'll make it right.
Q: How long does it take to receive a refund?
A: Once your issue is reviewed, refunds are processed within 5â7 business days to your original payment method.
Q: What if my order arrived incorrect or was missing items?
A: We're so sorry! Please use our contact form with a photo and your order number, and we'll resolve it immediately.
đŗ Payments
Q: What payment methods do you accept?
A: We accept all major credit and debit cards (Visa, Mastercard, American Express), PayPal, and other payment options available at checkout.
Q: Is my payment information secure?
A: Absolutely. Our store uses industry-standard SSL encryption to keep your payment information safe and secure.
đŗ Food & Menu
Q: Is the food freshly prepared?
A: Yes! All our meals are freshly prepared to order to ensure the best quality and taste.
Q: Do you cater to dietary requirements?
A: Please check individual product listings for allergen and dietary information, or contact us for specific queries.
Q: How do I care for my food upon delivery?
A: We recommend consuming your order as soon as it arrives for the best experience. Storage instructions are included where applicable.
đ Contact & Support
Q: How can I get in touch with you?
A: You can reach us through our contact form. We aim to respond within 24â48 business hours.
Q: Do you have a physical location?
A: We are an online food delivery service, bringing Celebrity Kitchen meals directly to your door!
Still have questions? Don't hesitate to contact us â we're happy to help!